Product Design, Design System
Era Support - Health Management Platform
Healthcare platform streamlining collaborative care for doctors, patients, and managers
Industry
HealthCare, Mental Health
Services Provided
Product Design, Design System
Duration
2 months
Deliverables
Wireframes
Clickable Prototypes
User Flows
Design specifications & guidelines
Wireframes
Clickable Prototypes
Single page
User Flows
Single page
Design specifications & guidelines
Single page
Wireframes
Clickable Prototypes
User Flows
Design specifications & guidelines
About the Project
When I joined the ERA Support project, the discovery phase had just wrapped up. The mission was crystal clear: create a digital healthcare platform for behavioral and mental health services - three platforms, in fact: one for doctors, one for patients, and one for clinic managers.
When I joined the ERA Support project, the discovery phase had just wrapped up. The mission was crystal clear: create a digital healthcare platform for behavioral and mental health services - three platforms, in fact: one for doctors, one for patients, and one for clinic managers.
Challenge
High-level requirements: the discovery phase provided only broad ideas, not detailed specs.
Time pressure: two months to deliver three interconnected platforms.
Healthcare complexity: accessibility standards, regulatory constraints, and sensitive user data added extra layers of responsibility.
And, of course, there was the usual tension: business goals vs. user needs vs. time.
High-level requirements: the discovery phase provided only broad ideas, not detailed specs.
Time pressure: two months to deliver three interconnected platforms.
Healthcare complexity: accessibility standards, regulatory constraints, and sensitive user data added extra layers of responsibility.
And, of course, there was the usual tension: business goals vs. user needs vs. time.
Focus
We decided to stay laser-focused on three things
Designing fast, without losing clarity,
Creating a consistent, scalable design system,
Making the experience intuitive for all three user types.
We decided to stay laser-focused on three things
Designing fast, without losing clarity,
Creating a consistent, scalable design system,
Making the experience intuitive for all three user types.
Solution
We adopted a hypothesis-driven approach
Instead of waiting for perfect requirements, we iterated rapidly delivering wireframes, flows, and prototypes sprint by sprint.
To save time and costs, we built everything on top of Material UI, which but gave us consistency and speed.
We adopted a hypothesis-driven approach
Instead of waiting for perfect requirements, we iterated rapidly delivering wireframes, flows, and prototypes sprint by sprint.
To save time and costs, we built everything on top of Material UI, which but gave us consistency and speed.
Approach
We kicked off updates like a well-rehearsed orchestra
Collaboration at the core daily syncs with PMs, BAs, and developers to refine requirements in real time.
Linear, sprint-by-sprint delivery: each sprint delivered functional wireframes and prototypes for immediate feedback.
System thinking: every component fed into the growing design system for long-term maintainability.
We kicked off updates like a well-rehearsed orchestra
Collaboration at the core daily syncs with PMs, BAs, and developers to refine requirements in real time.
Linear, sprint-by-sprint delivery: each sprint delivered functional wireframes and prototypes for immediate feedback.
System thinking: every component fed into the growing design system for long-term maintainability.
Value Delivered
When the dust settled, the platform was smooth, intuitive, and ready to scale.
Stakeholders got clarity, users got a seamless experience, and the team gained a solid design system for future growth.
When the dust settled, the platform was smooth, intuitive, and ready to scale.
Stakeholders got clarity, users got a seamless experience, and the team gained a solid design system for future growth.
3 platforms
fully designed in just 2 months
-40% handover misalignments
reduced thanks to design system & guidelines
Consistent design system
for future iterations
Stakeholder alignment
despite initial vagueness
3 platforms
fully designed in just 2 months
-40% handover misalignments
reduced thanks to design system & guidelines
Consistent design system
for future iterations
Stakeholder alignment
despite initial vagueness
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Get expert guidance to align your product vision and make confident design decisions. Together, we’ll create practical solutions that drive measurable results for your product, team, and business.